Terms & Conditions

Last updated: September 2026

1. Who we are

This website is operated by cmfyuk, registered with the Netherlands Chamber of Commerce (KvK) under number 98399293, trading as CMFY. Orders are dispatched from the Netherlands.

Email: cmfyuk@outlook.com — we reply within one working day.
Telephone: +31 6 48840231
Address: Hagelkruis 42, 5571 PD Bergeijk, Netherlands

By placing an order you agree to these terms.

2. When your contract with us begins

Adding items to your bag and reaching the checkout is an offer to buy, not a contract. We accept your order when we send you a dispatch confirmation email. If we cannot fulfil your order — for example if an item is unavailable or a price was displayed incorrectly — we will tell you and refund any payment in full.

3. Prices and payment

Prices for UK customers are shown in pounds sterling on the product page and are the prices you pay at checkout. The full amount payable, including any taxes that apply, is shown before you confirm your order.

Payment is taken at checkout through Shopify's payment processing. We do not store your card details.

4. Delivery

Delivery is free on every order, with no minimum spend, to every destination we ship to.

UK delivery takes 2–4 working days from dispatch, using UPS or DHL. Outside the UK, delivery times vary by destination.

Risk in the goods passes to you when they are delivered to the address you gave us. Full detail is on our Delivery page, including how import charges are handled.

5. Your right to cancel

If you are a consumer in the UK, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at cmfyuk@outlook.com before the 14 days are up. You then have a further 14 days to send the goods back.

We offer 30 days rather than 14, which is more generous than the law requires. Your statutory rights are unaffected by our policy.

Underwear is subject to hygiene conditions: items must be unworn apart from trying them on for fit, unwashed, and returned with their tags.

Return postage is paid by you. See our Returns & Refund Policy for how refunds are processed.

6. Faulty or misdescribed goods

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty or is not what we described, email us with your order number and a photograph. This right sits alongside our returns policy and is not limited by it.

7. Product descriptions and images

We describe our products as accurately as we can. Colours may look different between screens.

8. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.

9. Your account and use of this site

You agree not to misuse this site, attempt to gain unauthorised access to it, or place orders using false details.

10. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it.

11. Complaints and disputes

Email cmfyuk@outlook.com and we will try to resolve the matter directly. As a consumer, you keep the benefit of the mandatory consumer protections of the country in which you live.